FAQ

Buy with the confidence of our SATISFACTION GUARANTEE:

We stand behind our products with the Big Orange 120-day, 100% Customer Satisfaction Guarantee. If Big Orange doesn’t eliminate the odor coming out of the vent line of your boats holding tank, you may return it within 120 days of purchase for a refund of the product price and applicable tax.

About Big Orange

Where are the Big Orange filters made?

Big Orange is proud to be designed and manufactured in Canada.

How long will it last?

Big Orange filter assembly will last for years. The filter medium (carbon) that removes the odour should last an entire season depending on use and conditions. However, if your tank overfills and waste gets into Big Orange you will need to clean out the filter and replace the carbon and filter screens.

Do you have any recommendations on how to keep waste out of Big Orange?

When measuring for the new section of vent line needed to connect the outlet of the holding tank to the inlet of Big Orange, be sure to allow for a generous loop that rises above the tank. This will act like a baffle and should prevent any splashing of waste from working it's way to Big Orange. Also keep an eye on your tank level, do not overfill your tank.

How can I tell if waste has gotten into Big Orange?

The only way to be sure if waste has entered Big Orange is to simply remove the cartridge and inspect the openings for waste.

Do we have to be careful about what we flush down the head?

No. Big Orange does not filter the waste in your tank, only the air that is vented out of the tank due to flushing, boat movement, or tank expansion. Be sure to not overfill your tank and get waste inside of Big Orange. If this happens you will need to clean out the housing and replace the carbon and filter screens.

Will the holding tank ever collapse after I install Big Orange?

Possibly. The by pass valve in Big Orange only eliminates the restriction created by installing an inline filter. Some pump out facilities are very aggresive and will collapse the tank even if you don't have a filter installed. The tanks are made of soft plastic that can withstand some collapse but it is just a matter of time before a collapsed tank will crack.

Do I need to "switch on" the by pass valve everytime I pump out?

No, the by pass valve is automatic. You never need to activate the by pass valve, it is operated by the difference in pressure between the tank and the vent line. Positive pressure keeps the valve closed and negative pressure (like during pump out) opens the valve.

How will I know when to change the carbon?

Use your nose. When you start noticing the odor, you will need to change the carbon.

How do I decide which filter is best for my boat?

I always recommend the ‘Orginal’ style as it has 3 x the carbon capacity as any other filter, meaning it does a better job and lasts longer. In general, the ‘Original’ style is great for boats that currently don’t have a vent filter or as an upgrade for boats equipped with disposable vent filters. The ‘OEM’ filter is a direct replacement for Sealand P/N 30931001 that is factory equipment in some newer models from SeaRay, Carver, Four Winns, Cruisers Yachts, among others. The ‘OEM’ filter is also a great for boats that currently don’t have a filter and can’t fit an ‘Original’ filter (popular with sailboat owners).

About Big Orange Original Filter

What comes in the box when I purchase a Big Orange Original Filter?

You will receive a Big Orange Original Filter (some assembly required), a bag of carbon, two filter screens, a gasket kit, four screws to assemble Big Orange Original Filter and two to mount it to your boat and a Filter Instruction sheet. Please see the Filter Instruction sheet in the download section for detailed information.

What tools or parts will I need to install Big Orange Original Filter on my boat?

Each boat is a little different, but a typical installation requires a Phillips screw driver, a drill and .144" bit, a length of 5/8" ID vent hose and two hose clamps and if you mount Big Orange Original Filter to the top of our holding tank, don't forget the silicone sealer for the screw holes. The length of the hose needed will depend on where you mount Big Orange. Please see the Filter Instruction sheet for detailed information

Will Big Orange Original Filter fit my boat?

Probably. You need to check the diameter of your vent line. The Big Orange Original Filter has 16mm (5/8") diameter fittings, the most popular size. If you have a different size, contact us as we offer custom mounting bases with different sizes and styles of fittings. You may also want to download the dimensions sheet to get the size of Big Orange Original Filter to help you decide where to mount it.

Does it matter which way is up when I mount Big Orange Original Filter?

Not really. Big Orange Original Filter can be mounted in any orientation. You just need to be sure to have access to the cartridge and to not block the Filter By-pass Valve.

How much clearance do I need to remove the filter cartridge?

The filter cartridge will need to slide approximately 10mm to release from the mounting base, but don't forget you'll need to get your fingers in there so the more room the better. Once it is released from the mounting base, the cartridge can be pulled straight out or down.

How hard is it to refill the cartridge?

Very easy. No tools are required to remove the cartridge assembly from the mounting base. Just push down on the locking tab and pull the cartridge assembly out of the mounting base. Now you can take the cartridge assembly to somewhere easier to work on. Remove the screws from the cartridge assembly and remove the cartridge plate. Discard the foam filter screens and used carbon. Pour in the new carbon and install the new filter screens. Reattach the plate. Slide the cartridge assembly back into the mounting base.

About Big Orange OEM Filter

What comes in the box when I purchase a Big Orange OEM filter?

The box contains an OEM filter. Please remove the plastic plugs on either end of the filter before installation. The installation instruction are on the label on the outside of the filter.

What tools or parts will I need to install the Big Orange OEM filter?

This is a replacement filter, so you shouldn’t need any parts or tools (maybe a pair of pliers to loosen the fittings). Just unscrew the fittings from the old filter and remove the filter from the mounting bracket and install the Big Orange OEM in the reverse order.

Will the Big Orange OEM fit my boat?

If your boat has a Sealand filter with 3/4" Garden Hose threaded fittings, the OEM filter will fit. If you are using the OEM filter as a retro fit to a system with no filter, you need to have either 5/8” or 3/4” I.D. vent lines. You will need to provide the appropriate barbed fitting to make the connections.

How hard is it to refill the OEM filter?

Quite easy. Just remove the fittings from both ends of the filter and remove the filter from the boat. Unscrew the three phillips drive screws and remove the end cap of the filter. Dump out the used carbon and screens (one on either end of the filter). Install the new screens and carbon and replace the end cap of the filter with the three screws. Put the filter back in the boat and connect the fittings.

Shipping, Payments & Returns

Placing of order

Your Big Orange will be shipped within 10 days after receiving your order with approved credit. We will e-mail you immediately if there is any delay for any reason including credit problems. Product is generally in stock and in many cases will be shipped sooner than above.

To place an order online: add your products to the shopping cart by clicking the "buy" or "add to cart" button. You can remove items, or change the quantities on the cart page which is accessed through the top right hand corner of the page. From there you can complete your order and fill in your shipping and payment info. All Ontario customers are subject to HST, all other Canadian orders are subject to GST. All prices are quoted in CAD. We are not responsible for any duties and/or taxes for out of country orders.

Forms of payment accepted

We accept Visa, Master Card, American Express, and Paypal. Wholesale accounts must accompany their payment with a purchase order indicating billing, shipping addresses along with product information. If you have any questions, please e-mail us at info@bigorangefilter.com or call us at 1-647-237-1355.

Shipping

Please inspect your merchandise immediately. If there is damage due to shipping, we must be notified by e-mail within three days of receipt of the goods. Be sure to tell us exactly what the problem is. We will send authorization to return your package or defective part and re-ship another to you free of charge. As a Reminder, you must have a return authorization attached to the return package. Your return authorization will advise what you should do about shipping costs. All returns without an authorization will be refused.

To check on delivery of an order please e-mail us. We will advise as soon as we check your order. Please include your Name, Address, Order Number, and Date of Order. Please also let us know about your special needs.

Over night or express shipments: Please e-mail us for freight charges and estimated delivery time. Wholesale Accounts: Please call 1-647-237-1355 or e-mail us at info@bigorangefilter.com for volume orders.

Limits of Liability

Neither Seller, nor any of its agents or employees shall be held liable for any improper or incorrect use of its product or web site information and assumes no responsibility for anyone's improper use of Big Orange. In no event shall Seller, its agents, or its employees be liable for any direct, indirect, incidental, special, exemplary, or consequential damages however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of the web information or Big Orange. This disclaimer of liability applies to any damages or injury under any cause of action.

Seller warrants that goods ordered through this website are merchantable, of good quality, and free from defects, whether patent or latent, in material or workmanship.

Return Policy

Our goal is to make sure you receive the best value on every order placed with us. Your satisfaction is guaranteed. If you are not satisfied with our product simply e-mail us within 120 days of your purchase and we will send you instructions to ship back Big Orange. Do not send it to any other address. Upon receipt of the authorized return, we will refund the original purchase price of the product including taxes (there will be a shipping charge for the original order). Your refund will be in the same form as the original payment received from you. Any return shipped to us COD freight will be refused. Please allow 30 days or your next billing cycle for refund to appear on your credit card or Pay Pal account.

Refunds

If a refund is due, you will be refunded in the same method in which you paid for the merchandise.

Downloads

Practical Sailor Filter Test