We stand behind our products with the Big Orange 120-day, 100% Customer Satisfaction Guarantee. If Big Orange doesn’t eliminate the odor coming out of the vent line of your boats holding tank, you may return it within 120 days of purchase for a refund of the product price and applicable tax.
I always recommend the ‘Orginal’ style as it has 3 x the carbon capacity as any other filter, meaning it does a better job and lasts longer. In general, the ‘Original’ style is great for boats that currently don’t have a vent filter or as an upgrade for boats equipped with disposable vent filters. The ‘OEM’ filter is a direct replacement for Sealand P/N 30931001 that is factory equipment in some newer models from SeaRay, Carver, Four Winns, Cruisers Yachts, among others. The ‘OEM’ filter is also a great for boats that currently don’t have a filter and can’t fit an ‘Original’ filter (popular with sailboat owners).
Your Big Orange will be shipped within 10 days after receiving your order with approved credit. We will e-mail you immediately if there is any delay for any reason including credit problems. Product is generally in stock and in many cases will be shipped sooner than above.
To place an order online: add your products to the shopping cart by clicking the "buy" or "add to cart" button. You can remove items, or change the quantities on the cart page which is accessed through the top right hand corner of the page. From there you can complete your order and fill in your shipping and payment info. All Ontario customers are subject to HST, all other Canadian orders are subject to GST. All prices are quoted in CAD. We are not responsible for any duties and/or taxes for out of country orders.
Please inspect your merchandise immediately. If there is damage due to shipping, we must be notified by e-mail within three days of receipt of the goods. Be sure to tell us exactly what the problem is. We will send authorization to return your package or defective part and re-ship another to you free of charge. As a Reminder, you must have a return authorization attached to the return package. Your return authorization will advise what you should do about shipping costs. All returns without an authorization will be refused.
To check on delivery of an order please e-mail us. We will advise as soon as we check your order. Please include your Name, Address, Order Number, and Date of Order. Please also let us know about your special needs.
Over night or express shipments: Please e-mail us for freight charges and estimated delivery time. Wholesale Accounts: Please call 1-647-237-1355 or e-mail us at firstname.lastname@example.org for volume orders.
Neither Seller, nor any of its agents or employees shall be held liable for any improper or incorrect use of its product or web site information and assumes no responsibility for anyone's improper use of Big Orange. In no event shall Seller, its agents, or its employees be liable for any direct, indirect, incidental, special, exemplary, or consequential damages however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of the web information or Big Orange. This disclaimer of liability applies to any damages or injury under any cause of action.
Seller warrants that goods ordered through this website are merchantable, of good quality, and free from defects, whether patent or latent, in material or workmanship.
Our goal is to make sure you receive the best value on every order placed with us. Your satisfaction is guaranteed. If you are not satisfied with our product simply e-mail us within 120 days of your purchase and we will send you instructions to ship back Big Orange. Do not send it to any other address. Upon receipt of the authorized return, we will refund the original purchase price of the product including taxes (there will be a shipping charge for the original order). Your refund will be in the same form as the original payment received from you. Any return shipped to us COD freight will be refused. Please allow 30 days or your next billing cycle for refund to appear on your credit card or Pay Pal account.